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Frequently Asked Internet Banking Questions


Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.

Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.

Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.

Q: What accounts will I be able to access through Internet Banking?
A:You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Q: What formats can I download my transaction history in?
A:Internet Banking supports downloads to Quicken™, QuickBooks™, Microsoft Money™ or as a comma-delimited text file.

Q: Can I schedule future transfers?
A: Not at this time. But in the future, you will be able to schedule open, future and recurring transfers.

Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: Is there a demo available for me to try?
A: Yes, we have an Internet Banking Demo that is part of the Home Banking package.

Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.

Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Firefox® or Google Chrome®. You can use any computer that has Internet access.

Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. You may contact us by telephone or wait for your password to be mailed to you. You must have an existing checking, savings or loan account before banking online.

Q: Can I change my own password?
A: Yes, you can go to User Options and change your password.

Q: What happens if I forget or lose my password?
A: You can use the "Forgot Password" feature or call us and we'll be glad to help you.

Q: Can I do a transfer online from my passbook savings to my checking account?
A: No, a good alternative would be to open a statement savings account. This type of savings allows you online access as well as transfers (see the deposit products and services website page for additional information).

Q: Can I change my User ID for Internet Banking?
A:Yes, after logging into Internet Banking go to User Options for more details.

Q: Would I be able to add accounts to Internet Banking?
A:Yes, just send us an email or visit or Contact Us page.

Q: I keep trying to enroll for Internet Banking but, I keep getting an error message?
A:You may have been previously enrolled and became an inactive user. Just give us a call or send us an email and we will reactivate you.

Q: I have been blocked out of Bill Pay, whom do I call for assistance?
A:Please call Bill Payment Support directly at 1-800-823-7555 for assistance.


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